PRIVACY POLICY

Professional Family Solutions

Last Updated: May 2026

Professional Family Solutions (“PFS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.professionalfamilysolutions.com. By using our website, you consent to the practices described below.

Important Note Regarding Health Information: This Privacy Policy applies to information collected through our website only. Protected health information (PHI) collected as part of clinical services is governed separately by our Notice of Privacy Practices (HIPAA), which is provided to all clients at intake. Please do not submit any confidential health information through any form on this website.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

Personal Information

When you contact us, schedule an appointment, or use our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Any details you voluntarily provide through our contact or inquiry forms

Non-Personal / Technical Information

We may automatically collect non-identifying data such as:

  • Browser type and version

  • IP address

  • Pages visited and time spent on our site

  • Referring website or link

2. How We Use Your Information

We use the information collected to:

  • Respond to inquiries and schedule appointments

  • Provide and improve our counseling services

  • Communicate with prospective and current clients

  • Comply with applicable legal and ethical obligations

  • Analyze website usage to improve the user experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Platforms and Service Providers

We use the following third-party platforms that may collect or process data on our behalf:

  • Squarespace – Our website is hosted on Squarespace, which may collect standard analytics and usage data. See Squarespace’s Privacy Policy at squarespace.com for details.

  • SimplePractice – Our HIPAA-compliant electronic health record (EHR) and client portal. Clinical information submitted through the client portal is governed by SimplePractice’s BAA and HIPAA-compliant data practices, not this website Privacy Policy.

  • Google Workspace – We use Google Workspace for business communications (email, calendar, phone). Information sent to our email address may be stored on Google’s servers.

We do not authorize these vendors to use your personal information for any purpose other than providing services to PFS.

4. Google Analytics and Cookies

Our website may use Google Analytics to collect anonymized data about site traffic and usage patterns. Google Analytics uses cookies — small files stored on your device — to gather this information. This data does not identify you personally and is used solely to improve our website.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

5. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is entirely secure. We cannot guarantee absolute security, and you submit information at your own risk.

6. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.

7. Data Retention

We retain website-collected personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Information submitted through contact forms is retained for a reasonable period to respond to your inquiry and is then deleted or anonymized.

8. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to legal retention requirements

  • Opt out of any marketing communications at any time

To exercise any of these rights, please contact us using the information below.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

10. Changes to This Policy

We review and update this Privacy Policy at least annually or whenever there are material changes to our data practices. The “Last Updated” date at the top reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Professional Family Solutions

501 N. Riverside Dr., Suite 201 & Suite 206

Gurnee, IL 60031

Phone: 847-231-2265

Email: brenda@professionalfamilysolutions.com

For questions related to your clinical records or HIPAA rights, please refer to our Notice of Privacy Practices provided at intake or request a copy from our office.